Contacting Twitter Support is Like Getting Blood From a Stone!
Posted by Karen Woodham
Ah, the trials and tribulations of trying to make contact with Twitter, it’s probably easier building a time machine and taking a holiday through history, now really, it probably is!
Many of you reading this blog will know that I founded the Blazing Minds website back in 2008 along with this was the Twitter account, aptly named Blazing Minds as well, and other social networking accounts to tie in with the Award Winning website.
Almost nine weeks ago (during the typing of this post) I was told that my tweets weren’t appearing in the Twitter Timeline and this, in turn, led to tweets not being found when doing live events or tweet chats when using a hash tag.
Almost 9 weeks and not an ounce of help from @Support … Not the best way to treat their users!!
— BlazingMinds (@BlazingMinds) May 24, 2016
Very strange, so I went through the channels with Twitter and contacted them via their help website and submitted a ticket.
A week went by and nothing, not even an automated email from them, then another week and another. On the fourth week, I contacted them again and submitted a request to them, still nothing.
I popped on to Twitter and contacted them via their @Support account, still nothing, time has dragged on and after several attempts and nine weeks later still nothing, no help, no response, nada!
Seriously folks is this any way to run a help service? I’ve been a Twitter user since the early days of Twitter and for them to not give a damn about someone that has been using and promoting them via the tweeting over the years is disgusting.
I did at one point manage to get in touch with someone at Twitter via their email, but sadly they wasn’t much help and replied with, “It’s the search algorithms that Twitter uses”, yeah right!
So what next with Twitter?
Well, there isn’t much I can do, I can keep trying to get some response from Twitter Support and hope that at some point they answer some of my tweets to them.